Proudly serving our customers since 1994.
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FAQ

General

What types of jewellery does your store offer?

Indulge in elegance with our collection of luxurious jewelry. From stunning necklaces to beautiful earrings, eye-catching bracelets, and elegant rings, we have something for everyone. Each piece is expertly crafted with the finest materials, including gold, silver, platinum, titanium, and an array of gorgeous gemstones. Whether you're looking for diamonds, sapphires, emeralds, or another precious stone, we've got you covered. Celebrate your unique style and make a statement with every purchase.

How do I determine my ring size?

We provide a ring size guide on our website, or you can visit a local jeweler to have your finger measured.

Is it possible to request a custom piece of jewelry?

Yes, we offer custom jewelry services. Please contact us to discuss your specific request.

Are your products ethically sourced?

Yes, we take ethical sourcing very seriously and only work with suppliers who adhere to responsible and sustainable practices.

What is your policy on engraving and customization?

We offer engraving and customization services on selected items. Please contact us for more information.

Do you offer gift wrapping and gift cards?

Yes, we offer gift wrapping and gift cards for all of our products. Simply select the gift wrapping option during checkout.

Can I schedule an appointment to visit your physical store location?

Visit our physical store and immerse yourself in a world of luxury. Conveniently located at 408 Sussex Street, Haymarket, NSW 2000, we welcome you to drop by anytime between 10:30 AM and 5:30 PM, any day of the week. Our friendly and knowledgeable staff will be on hand to assist you in finding the perfect piece to complement your unique style.

Do you offer warranties/ insurance on your jewellery?

Yes, we offer warranties & insurance on selected products. Please refer to the product page for more information.

Are your prices negotiable?

Some prices are set and non-negotiable some aren't. We do also offer discounts and promotions from time to time. Please contact us for more information.

Payment

What payment methods do you accept?

We accept a wide range of payment methods including credit cards, cash , PayPal, and bank transfers.

How secure is my personal and payment information on your site?

We take security very seriously and use the latest encryption technologies to protect your personal and payment information.

Do you offer layaway or financing options?

Currently we don't offer layaway or fiancing options. Please contact us for more information.

shipment

What is the estimated delivery time for my order?

The estimated delivery time for your order depends on several factors, including your location, the shipping method you select, and the availability of the items you ordered. On average, most orders are delivered within 5-7 business days. You can find more detailed information about delivery times on our Shipping Policy page.

Can I track the status of my shipment?

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can also log into your account on our website to view the status of your order.

How will my order be shipped and what are the shipping options available?

We offer several shipping options, including standard shipping, express shipping, and international shipping. The shipping method you select will depend on your location, the items you ordered, and the delivery time you require. You can find more information about our shipping options on our Shipping Policy page.

Are there any additional fees or taxes for international shipments?

Yes, international shipments may be subject to additional fees, including customs duties and taxes. These fees are the responsibility of the recipient and are not included in the price of the items or shipping costs. You can find more information about international shipments and any additional fees on our Shipping Policy page.

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What is your return/refund policy?

Unfortunately, we do not accept returns or refunds on any of our products. We advise customers to carefully review product descriptions and to contact us with any questions or concerns prior to making a purchase.

How do I cancel an order?

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled.

What if I receive a damaged item?

If you receive a damaged item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, which may include a replacement or a refund in exceptional circumstances.

How do I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, the shipping address cannot be changed.

How do I report a security or privacy concern?

If you have a concern about the security or privacy of your personal information, please contact us immediately. We take these matters very seriously and will work with you to resolve any issues as quickly as possible.